Contact Us
If you have questions about using PlanMyTrips, need help understanding a generated itinerary, want to report a technical issue, or have suggestions that could improve the experience, you can reach us by email.
How to contact us
At the moment, the best way to contact us is by email:
If you are getting in touch, it helps to explain your issue clearly so we can understand what happened and respond more effectively.
What you can contact us about
Questions about using the trip planner
If you are unsure how to use the planner, what kind of trip details to enter, or how to get a more useful itinerary result, feel free to contact us.
Problems with a generated itinerary
If your itinerary looks incomplete, does not match your trip details, feels too generic, or seems difficult to use, you can email us and explain the issue.
Technical problems
If a page is not loading correctly, an image does not appear, the planner seems stuck, printing does not work properly, or something looks broken on mobile or desktop, please let us know.
Feedback and improvement ideas
PlanMyTrips is designed to make travel planning easier, and useful feedback helps improve the tool. If there is a feature you would like to see, a workflow that feels confusing, or a part of the site that could be better, we welcome that feedback.
Content or policy questions
You can also contact us if you have questions about public itinerary pages, destination content, privacy, cookies, terms, or how the website works.
Before you email us
To help us understand your issue faster, try to include:
- the page you were on when the issue happened
- what you expected to happen
- what happened instead
- whether you were on mobile or desktop
- the destination or itinerary type you were trying to generate, if relevant
The more clearly you describe the problem, the easier it is for us to review it.
Important note about itinerary content
Some itineraries generated through the tool may be published as public pages on the website. For that reason, you should not include personal, sensitive, or confidential information when using the planner or when contacting us about a public itinerary.
Response expectations
We do our best to review messages as reasonably as possible, but response times can vary. Sending one clear message with the important details is usually more helpful than sending multiple short emails.